All information contained within this website is gathered from sources we believe to be reliable. We cannot however guarantee its accuracy and interested parties should make and rely on their own enquiries.

Ground Zero Gym is committed to providing you with the best possible customer service experience. Ground Zero Gym is bound by the Privacy Act 1988, which sets out a number of principles concerning the privacy of individuals.

Personal Information will be used for the following primary purpose:

• To fulfil obligations under a member’s membership agreement and/or any other contract between him/her and Ground Zero Gym;
• To render services under a member’s membership agreement;
• To provide information about products, services and/or special offers to members;
• To obtain opinions or comments about products and/or services from members;
• To record statistical data for marketing analysis from members;
• To process and consider an application for employment;
• To promote and market all current and future Ground Zero Gym businesses, venues, products and services and to inform new members about the products and services of Ground Zero Gym’s commercial partners;
• To assist with Ground Zero Gym’s internal business processes;
• To conduct market research and/or to improve Ground Zero Gym’s products and service offerings;
• To administer contests, promotions and surveys;
• For any other purposes that could be reasonably expected of Ground Zero Gym; and
• To enable Ground Zero Gym to comply with its obligations under the law.

Ground Zero Gym may utilise other companies or service providers to assist us in providing our services or any functions related to our services, including (but not limited to) marketing, market research, mail-house services, debt recovery functions, hosting and product development services, analysis of member lists and/or consulting services. For the avoidance of doubt, Ground Zero Gym may disclose your personal information to our partner debt collection agencies and other parties that assist with debt collection. Ground Zero Gym may disclose, and these third parties may have access, to the personal information that is needed to perform their specific function. They cannot use that information for other purposes.

The third parties to which Ground Zero Gym may disclose personal information to includes:

• related entities of Ground Zero Gym;
• contractors, agents and suppliers Ground Zero Gym engages to provide products and/or perform services;
• commercial partners with whom Ground Zero Gym has agreed to information sharing arrangements;
• Ground Zero Gym’s professional advisors such as legal professionals and accountants;
• law enforcement bodies;
• a purchaser of all or part of Ground Zero Gym’s business; and
• any other person for any other purposes that would be reasonably expected (including if required by law).
• Ground Zero Gym recognise the trust with which individuals provide personal information, and such information will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of Ground Zero Gym, or any member of the public, or to lessen a serious threat to a person’s health or safety.
• Where required by law.

Ground Zero Gym does not send advertising information without obtaining prior consent. If an individual receives communications from Ground Zero Gym that they do not wish to receive, they may remove their name from the database by contacting us at info@groundzerogym.com.au

Individuals have the right to review, amend or delete personal and/or sensitive information that may be recorded/stored on the Ground Zero Gym database. Information may be reviewed, amended or deleted by informing us in writing.

A request may be made to delete personal and/or sensitive information, and all reasonable steps to delete the information will be made, except where it is required for legal reasons.

Ground Zero Gym takes all reasonable steps to keep secure personal information recorded and to keep this information accurate and up to date. The personal information is stored on secure servers if in digital format, or in locked areas if in hardcopy format. Ground Zero Gym employees and data processors are obliged to respect the confidentiality of any personal and/or sensitive information held by Ground Zero Gym. Ground Zero Gym only permits authorised personnel to access your information and information will only be disclosed to third parties where they have the appropriate authority. We destroy or de-identify personal information we no longer need, wherever possible.

Ground Zero Gym provides links to websites outside of our website. These linked sites are not under the control of Ground Zero Gym, and Ground Zero Gym is not responsible for the conduct of companies linked to the Ground Zero Gym website, nor for the performance or otherwise of any content and/or software contained in such external websites.

For further information regarding this Privacy Policy or to make a complaint about the steps taken by Ground Zero Gym to protect your personal information or privacy, please contact Ground Zero Gym by emailing info@groundzerogym.com.au. We will investigate any complaints received in writing and do our best to resolve them as soon as possible.

Ground Zero Gym reserves the right to review, amend, update and change this Privacy Policy from time to time to reflect its practices and obligations. Any changes will take effect when they are made or posted on our website.

Version dated 16 August 2023. Last reviewed August 2023.

Ground Zero Gym welcomes your comments regarding this Privacy Policy. If you have any questions relating to this Privacy Policy and would like further information, please contact us during our business hours Monday to Friday via the details on our Contact Page.